Last Updated: November 10, 2025

Thank you for shopping with Habib Marts. We strive to provide you with the best quality groceries and excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

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1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

• The item you received is damaged, defective, or expired.

• You received the wrong product.

• The item is not as described on our website.

To be eligible for a return, the item must be:

• Unused and in its original packaging.

• Reported within 24 hours of delivery.

• Accompanied by proof of purchase (order number or receipt).

Note: Perishable or temperature-sensitive items (such as fresh fruits, vegetables, meat, dairy, and frozen goods) cannot be returned unless they are damaged or incorrect upon delivery.

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2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@habibmarts.com within 24 hours of delivery.

2. Provide your order number, a description of the issue, and photos of the item (if applicable).

3. Our team will review your request and inform you of the next steps.

If your return is approved, we will arrange for a replacement, store credit, or refund, depending on your preference and product availability.

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3. Refunds

Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping and delivery charges are non-refundable, except in cases of damaged or incorrect items.

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4. Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds for:

• Perishable goods after 24 hours of delivery.

• Items that have been opened, used, or tampered with.

• Products purchased during promotional or clearance sales, unless defective.

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5. Exchange Policy

If you wish to exchange an item for a different one (due to a wrong item received or damage), please contact us at info@habibmarts.com. Exchanges are subject to product availability.

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6. Contact Us

If you have any questions or need help with your return or refund request, please contact us:

📍 Habib Marts (Singapore)
📧 Email: info@habibmarts.com
📞 Phone: (+65) 6440 3692